Return Policy - Props America Inc Return Policy & Procedure
You must call 866-909-6333 within 10 business days of receiving your product to receive a Return Authorization Number (RAN). All returns must have a Return Authorization Number (RAN) to receive a refund. Returned product without a Return Authorization Number (RAN) will be REFUSED at the receiving dock.
Return Authorization Numbers will not be issued after the 10th business day. Returns cannot be processed without the original carton and original shipping label still intact. The tracking number of the package being returned will need to be given to the customer service representative to process the return. Props America advises you to insure your return in the event of damage or loss.
All returns and refunds are at the discretion of Props America. Returned items must arrive in new condition for a refund. Used or Damaged product will not be accepted for a refund. All protective films must be intact upon arrival back to Props America for any type of refund. Items that arrive with protective films removed or that arrive used or damaged will be returned to the shipper at their expense. Please insure your return in the event it is damaged by the courier.
Returned items are subject to a minimum 20% restocking fee. Returned items of quantities of 5 or more are subject to 50% restocking fee. Note: There are NO refunds on Custom Image Prints (images supplied by customer for printing) or Screen Image Replacements.
Shipments refused by the recipient will be treated as a return. Return freight and shipment refusal/change of address charges will be applied to each package refused.
Freight amounts are not refunded.
Please note: Packages rerouted or with an incorrect shipping address will be charged an additional $15.00 fee per carton as Props America is charged this amount per carton by our shipping couriers.
Props America fake electronic props, TV props, laptop computer props, and fake tablet props ship factory direct from our Johnsburg, Illinois facility for quick delivery.
Props America's line of artificial foods, or fake food props, ship factory direct from our fake foods crafters.
Over the years the products in the fake electronic props and fake foods industries have changed greatly, and they have been called numerous names that describe their purpose and function. If you are searching for an imitation flat screen TV prop, a decorative flat screen prop TV, television props, prop TVs, proptronics, fake flat screen TV props, faux TVs, box props, or metal TV and cardboard TV prop alternatives, artificial food props, fake foods, food replicas, food models, fake food for display, plastic food, pretend foods, and faux foods you have come to the right place. Props America has proudly serves Home Builders, Realtors, Home Stagers, Interior Designers, Furniture Manufacturers, Furniture Retailers, and More!